![]() Start with the steps recommended in this support article. Back up all data before making any changes. Please take each of the following steps that you haven't already tried. Related help article: Soundflower compatibility with Catalina. There are many possible reasons for sound output to fail. Any sound outputted to Jump Desktop Audio will be sent to Jump while you're connected. Make sure the application you're using is outputting sound to the Jump Desktop Audio device.If you still can't hear audio on the Mac: Make sure Audio is enabled in your computer settings in Jump: On your iPad, Mac or Windows: Edit your computer's settings -> Sharing and make sure Audio is enabled.If you don't see Jump Desktop Connect listed there, try to connect to the machine at-least once and you'll see a popup for Jump Desktop Connect asking for Microphone permission - please make sure you allow it. If the Mac you're connecting to is running macOS Catalina or later, be sure to allow Jump Desktop Connect Microphone access: System Preferences -> Security & Privacy -> Privacy -> Microphone. ![]() This is the default if you've configured your Mac using our free Connect app on the remote mac.
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